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Introduction

Hank Robotics LLC (“Hank Robotics,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, use our drone cleaning services, or interact with any of our digital or offline services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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Definitions

For purposes of this Privacy Policy:

• “Personal Data” means any information that directly or indirectly identifies or can be used to identify an individual, such as name, email, phone number, or address.
• “Processing” means any operation performed on Personal Data, including collection, storage, modification, transmission, and deletion.
• “Data Subject” means any individual whose Personal Data is collected or processed by Hank Robotics.
• “Cookies” refers to small files stored on your device to improve user experience and enable analytics.

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Information We Collect

We may collect the following categories of information:

a. Personal Information

When you engage with us (e.g., requesting a quote, scheduling drone services, or contacting our support), we may collect:

• Full name
• Contact information (email, phone, address)
• Payment and billing details
• Property information required to perform drone cleaning services

b. Technical and Usage Data

When you visit our website, we may automatically collect:

• IP address, browser type, and operating system
• Device identifiers and geolocation (if enabled)
• Pages viewed, time spent, and referring URLs
• Analytics data via tools such as Google Analytics

c. Business and Operational Data

For commercial clients, we may collect:

• Business name and contact person
• Property descriptions, project photos, and operational notes

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Legal Basis for Processing (Applicable in the EU/EEA)

If you are located in the European Economic Area (EEA), we process your Personal Data under the following lawful bases:

• Contractual Necessity: To perform our obligations under a contract (e.g., service delivery).
• Legitimate Interest: To improve our services and ensure security.
• Consent: For marketing communications and cookies.
• Legal Obligation: To comply with applicable laws and regulatory requests.

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How We Use Your Information

We process your Personal Data for the following purposes:

1. Service Delivery: To provide, schedule, and manage drone cleaning and related services.
2. Payment Processing: To invoice and process payments securely.
3. Communication: To send service confirmations, updates, and respond to inquiries.
4. Marketing & Promotions: To send you special offers, newsletters, and promotions (with an opt-out option).
5. Analytics & Improvement: To analyze usage trends, enhance performance, and improve our customer experience.
6. Legal Compliance: To fulfill legal, regulatory, or law enforcement obligations.

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Data Retention

We retain Personal Data only as long as necessary to:

• Fulfill the purposes for which it was collected,
• Comply with legal or regulatory obligations, or
• Resolve disputes and enforce our agreements.

When data is no longer required, it will be securely deleted or anonymized.

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Sharing and Disclosure of Information

We do not sell, rent, or trade your Personal Data. We may share data under these limited circumstances:

• Service Providers: With vetted third-party contractors that support payment processing, IT services, marketing, or logistics. These providers are bound by confidentiality and data protection obligations.
• Legal Requirements: To comply with subpoenas, court orders, or other legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred under the same level of protection.
• Consent-Based Sharing: Where you explicitly authorize disclosure to a third party.

Data Security

We employ administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of data in transit and at rest
• Regular security audits and restricted access control
• Secure payment gateways

However, no electronic transmission or storage system is entirely secure. You use our Services at your own risk.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and analytics tools to:

• Understand visitor behavior
• Personalize user experiences
• Improve website functionality

You may disable cookies through your browser settings. However, this may limit certain site features.

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Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Obtain a copy of your Personal Data we hold.
• Rectify: Request correction of inaccurate or incomplete data.
• Delete: Request deletion (“right to be forgotten”) where legally applicable.
• Restrict Processing: Limit how we use your Personal Data.
• Data Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Opt out of marketing or withdraw previously granted consent.

To exercise these rights, contact us at ops@hankrobotics.com. We will verify your identity before processing your request.

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International Data Transfers

If you access our Services from outside the United States, please note that your information may be transferred to and processed in the U.S., where data protection laws may differ. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place for such transfers.

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Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before engaging.

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Children’s Privacy

Our Services are not directed toward children under 18 years of age. We do not knowingly collect Personal Data from minors. If we become aware that we have collected such information, we will promptly delete it.

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Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on our website with a new “Effective Date.” Your continued use of our Services constitutes acceptance of the revised policy.

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Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

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My Hank inc DBA Hank Robotics

Miami, Florida, United States
ops@hankrobotics.com
+1 (786) 849-6871

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